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We have received special support from courier companies and can offer you much lower shipping rates than usual. It is the reason why our express shipping rates are cheaper than EMS. We also offer our own shipping discount to customers who purchase US$46 or more!
Shipping freight will be displayed when you add item to cart and select shipping country.
As many customer reviews have commented, we always do our best for safe and fast shipping.
JAPAN KUTANI SHOP provide the safe and secure delivery services for you to receive your items wherever you are.We guarantee all damage or loss that occurs during shipping. Please do not hesitate to reach us should you have any concern or doubt.
Our international shipping is offered through JAPAN POST, DHL and FedEx.
*Estimated delivery time may vary by destination. *Additional Designation for DHL can be set up through the link after Tracking Number has been provided.
Most of the products are shipped within 5 working days after the order confirmation. Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered.
When you order several items at a time, we ship them all together.
Once your parcel is dispatched, we will send you an email with tracking information. After that, you will receive an email to see where your parcel is every time tracking information is updated.
Your signature is required on delivery to ensure safe receipt. In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end.
Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.These fees may be charged you when your package enters your country (they are not included in payment on our website).
PACKING / DAMAGE
We pack your items carefully to ensure a trouble-free delivery of your goods.We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.
We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damagewithin 48 hoursof your delivery.
Please be aware that in all cases thecustomer is responsible for paying any customs feesapplied to their order and for providing any and all documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.
DHL and FedEx usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery.
For Airmail Small Packet, your national carrier will generally bill you when applicable.
We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on JAPAN KUTANI SHOP, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.
For our customers in the USA: Most packageswith a declared value under $800 USDwill be cleared without any fee. If you purchasing more than that amount, we will split your order into multiple shipments as best we can.
*We will do our best, but we will not be responsible for any failure to do so. *If a shipment is split into multiple shipments, the shipping date may be shifted by one day for each package.
For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit theAustralian customs website.
For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit theCanadian customs website.
For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit theSingapore customs website.
For our customers in China Mainland:We are shipping to China Mainland via EMS. EMS is not often stopped by customs, but if it is subject to inspection, you will be charged taxes.
Instead of import duties and value-added tax, a tax called personal postal articles tax(行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item, but in the case of tableware it should be 13% of the price. However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
Import price limits are also regulated, and purchases should be made within the following limits.
・Purchase limit per purchase CNY 5,000 ・Annual purchase limit: CNY26,000
For our customers in the EU: EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees.
- For orders with a Total Value of 22 Euros and below: Exempted from both tax and import duty. - For orders with a Total Value ranging between 22 to 150 euros: The buyer is responsible for paying the consumption tax of the total value. - For orders with a Total Value that exceeds 150 euros: The buyer is responsible for paying both consumption tax and import duty of the total value.
There are two types of Kutani ware works: porcelain and pottery.
Porcelain is made from a fine-grained white clay called kaolin, with added ingredients such as feldspar and fine bone ash. It has the property of being thinner, but stronger and more durable.
Pottery, on the other hand, is made from natural clay and fired at temperatures between 900~1200 degrees Celsius. The composition of the clay, its position in the kiln, the season of firing, and the weather are all intricately intertwined.
Unlike industrial products, each piece is different in color and size, and therefore, the pieces are never exactly the same.
Our potteries are made to be used in daily life, so there is no need to be overly sensitive, but here are some tips on how to take care of your favorite dishes so that you can use them for a long time.
Beginning of Use
Soil is characterized by its coarse texture and high water absorbency; therefore, it gradually absorbs soy sauce, water and oil from food. To alleviate this problem, you can use "glaze" before using it for the first time.
Medome, or filling, is a process of boiling the pot with rice water (or water with either flour or potato starch dissolved in it), preventing the penetrating of the glaze and clogging up the gaps between the particles of the clay, which can cause stains and odors.
1. Put the tableware and water with enough rice water (or dissolved flour or potato starch) to cover the entire tableware in the pot.
2. Boil over low heat for 15-20 minutes (adjust the heat so large bubbles do not appear).
3. Turn off the heat and let it cool slowly together with the pot.
4. Wash the tableware well.
5. Dry thoroughly.
Adding an extra touch before serving will make your food taste better.
To serve hot food, dip the dish in lukewarm water; to serve cold food, dip it in cold water.
This will keep the food warm and prevent soy sauce and oil from penetrating the food.
You can use a soft sponge and a mild detergent to clean the dish. It is important to wash gently with a soft sponge or cloth.
You can use a dishwasher, but we recommend hand washing as much as possible for some items, such as those made of gold and silver, which tend to peel off after a long period of use.
Please dry them thoroughly before storing them in the cupboard for a long period of time. Leaving it moist can cause mold and/or musty odor.
Small cracks in the glaze are caused by the difference in expansion rate between the base material and the glaze. Please enjoy this unique ceramic landscape.
In Case of Stains or Odors
As the tableware is used, some tea stains may appear on the surface.
If it bothers you, soak the tableware in baking soda water for half to a full day and let it dry to remove the smell.
Avoid using bleach as it may corrode the tableware.
Microwave & Oven
Do not use products made of gold or silver in the microwave or oven. Sparks may fly off and cause the surface to become dirty or damaged.
Please be careful with thin teacups and teacups, as their surfaces can heat up easily.
Please refrain from directly exposing products made of multiple materials (e.g. ceramic and metal, glass, etc.) directly on fire or using them in microwave, ovens or dish dryers, as it may cause failure of the glued surface.
Vases, Ornaments, and Figurines
Out of respect for the aesthetics, paints with good coloration may be used - please do not use them as tableware.
To preserve gold and silver ornaments, wipe them lightly with a soft cloth and remove any stains before storing them in order to preserve the colors longer.
Pottery may seem a bit labor intensive.
However, the more work put in, the more you will enjoy the changes over time, and you will start to feel the tableware like your child.
You don't have to overthink about it, but with just a little care, daily meals can be tastier and daily lives can be more enriched. Please enjoy your favorite pottery for many years to come.